Crisis Services at WellPower
Multiple ways to find support in a crisis
WellPower's crisis services range from 24/7/365 help to on-demand counseling on weekdays, and assistance for individuals in distress in the community. Click the buttons below to learn more about each program.
In crisis right now and need someone to talk to? Colorado Crisis Services is here to help.
Call: If you are in crisis or need help dealing with one, call toll-free to speak to a trained professional. 844-493-TALK (8255)
Text: If you don't feel comfortable calling, you can also text TALK to 38255
Open 24/7/365, the Walk-In Center provides in-person, confidential crisis support, information and referrals right when you need it most.
Our Walk-In Center is available for anyone in a self-defined crisis. When you arrive, you'll be asked to check in at the front desk and complete a brief screening to help us understand how we can best help you. Then, you'll likely speak with a trained professional about what you're experiencing. You may also receive a medical screening, if needed.
How to access: WellPower is part of the Colorado Crisis Services network. Our Walk-In Center is located at: 4353 E Colfax Ave, Denver, CO 80220.
Support Team Assisted Response (STAR) Program
STAR provides person-centric mobile crisis response to community members who are experiencing problems related to mental health, depression, poverty, homelessness, and/or substance use issues.
When someone calls 911 for something like a mental health crisis, substance use issue or even something like homelessness or poverty, their call can now be routed to STAR. STAR sends a licensed behavioral health professional and a paramedic to the person in distress.
When the STAR mobile unit arrives, the individual in crisis can be assured that the interaction is grounded in a harm reduction, trauma-informed philosophy. The team, dressed in street clothes, provides direct clinical de-escalation and community service connections, as well as on-demand resources such as water, food, clothing and basic living supports.
How to access: To contact STAR directly for yourself or another person in the City and County of Denver, please call 720-913-STAR (7827). STAR operates Monday through Friday, 6:00 a.m. to 10:00 p.m. Click here for more about the program.
Behavioral Health Solutions Center
The Behavioral Health Solutions Center is a 24/7/365 first responder drop-off location for individuals in the community experiencing a behavioral health crisis.
Offering services like physical health and mental health evaluations and referrals, meetings with a psychiatric nurse practitioner for medication evaluation, group and individual therapy and transitional shelter housing, the Behavioral Health Solutions Center offers a crucial alternative to the emergency room or jail for people experiencing a behavioral health crisis.
How to access: first responders can drop individuals off at the Behavioral Health Solutions Center at 2929 W. 10th Avenue, Denver, CO 80204, on the garden level. There is no public drop-off or walk-up access. Click here for more about the program.
Connect online with a professional counselor in minutes Monday through Friday 9 a.m. to 5:30 p.m. When you're feeling down, anxious, or alone, or you just want to talk to someone who gets it, TherapyDirect lets you connect directly to a professional counselor in minutes. No appointments or scheduling - just hop on your phone, laptop or tablet for a 100% secure and confidential video call. Insurance is not required, and there are no program fees.
How to access: click here to get started
The Co-Responder program consists of a partnership between Denver Human Services' Office of Behavioral Health Strategies (OBHS), the Denver Police Department (DPD) and WellPower.
The Co-Responder program is housed within Denver's Crisis Intervention and Response Unit (CIRU), which supports an overall effort to expand law enforcement and behavioral health strategies to meet the needs of people with behavioral/mental health concerns in Denver.
The CIRU, including the Co-Responder program, strives to:
- Reduce the number of people with mental health issues in the jail system
- Improve information sharing and coordination across systems and service providers
- Reduce overall costs relating to people with mental or behavioral health concerns, including the use of emergency services