Crisis Services at WellPower
Multiple ways to find support in a crisis
WellPower's crisis services range from 24/7/365 help to assistance for individuals in distress in the community. Click the buttons below to learn more about each program.
In crisis right now and need someone to talk to? The Mental Health Lifeline is here to help.
The 988 Colorado Mental Health Line is available for free, immediate, human support 24/7/365. If you or someone you know is struggling with an emotional, mental health, and/or substance use concern, call or text 988 or live chat at 988colorado.com.
In Colorado, you can also visit a walk-in center for immediate, in-person help in a crisis. Denver’s walk-in center (operated by WellPower) is at 4353 E. Colfax Ave. Find the location closest to you here.
Walk-In Center
The Walk-In Crisis Center is open 24/7/365 and provides in person, confidential crisis support, therapeutic intervention, information and referrals right when you need it the most. Our services are voluntary and available to individuals of all ages, regardless of insurance coverage or ability to pay.
What to expect: Our Walk-In Crisis Center is available to anyone experiencing a self-defined mental health or substance use crisis. Upon arrival, everyone will be asked to complete safety procedures and a brief questionnaire to assist us in understanding how we can best support you. After completing the questionnaire, you will meet with our skilled staff members for a brief nursing assessment and crisis services.
How to access: WellPower is part of the 988 Colorado Mental Health Lifeline network. Our Walk-In Center is located at: 4353 E Colfax Ave, Denver, CO 80220.
Frequently Asked Questions:
- What should I bring?
- Insurance information, medications you take and three to five days of clothes if you are interested in a referral to a higher level of care.
- Will I get billed for services?
- No one receives a bill for the services provided at the Walk-in Crisis Center. If you have insurance, we will bill your insurance provider for the service.
- Will medications be prescribed?
- The Walk-in Center provides referrals to outpatient medical providers and higher levels of care where medications are prescribed. We do not have a prescriber or medications on site at the Walk-in Center.
- How long can I expect to stay?
- A typical stay at the Walk-in Center is a few hours. For individuals in need of a same-day higher level of care referral to one of our local partners, the average stay is 4 to 8 hours.
- Do I need an appointment or referral?
- You do not need an appointment or referral. We are open 24/7/365 to anyone who walks through our doors.
Support Team Assisted Response (STAR) Program
STAR provides person-centric mobile crisis response to community members who are experiencing problems related to mental health, depression, poverty, homelessness, and/or substance use issues.
When someone calls 911 for something like a mental health crisis, substance use issue or even something like homelessness or poverty, their call can now be routed to STAR. STAR sends a licensed behavioral health professional and a paramedic to the person in distress.
When the STAR mobile unit arrives, the individual in crisis can be assured that the interaction is grounded in a harm reduction, trauma-informed philosophy. The team, dressed in street clothes, provides direct clinical de-escalation and community service connections, as well as on-demand resources such as water, food, clothing and basic living supports.
How to access: To contact STAR directly for yourself or another person in the City and County of Denver, please call (720) 913-STAR (7827). STAR operates Monday through Friday, 6:00 a.m. to 10:00 p.m. Click here for more about the program.
Behavioral Health Solutions Center
The Behavioral Health Solutions Center (BHSC) is a 24/7/365 first responder drop-off location for individuals in the community experiencing a behavioral health crisis.
The BHSC offers crisis assessments, referrals, medication evaluations, group and individual therapy, peer support, case management and a transitional shelter. Our program provides a crucial alternative to the emergency room or jail for people experiencing a behavioral health crisis.
How to access: First responders and referral sources can drop individuals off at the Behavioral Health Solutions Center at 29229 W. 10th Avenue, Denver, CO 80204 on the garden level. There is no public drop-off or walk-up access. Click here for more about the program.
Co-Responder Program
The Co-Responder program is a partnership between the Denver Police Department (DPD) and WellPower.
The Co-Responder program, also referred to as the Crisis Intervention and Response Unit (CIRU), are mental health professionals paired with various first responder departments (Denver Police, Denver Fire, Denver Sheriff's, and Denver Parks and Recreation) and work towards improving crisis response through supporting individuals that encounter first responders.
The CIRU strives to:
- Reduce the number of people with mental health issues in the jail system
- Improve information sharing and coordination across systems and service providers
- Reduce overall costs relating to people with mental or behavioral health concerns, including the use of emergency services