Crisis Services at WellPower
Multiple ways to find support in a crisis
WellPower's crisis services range from 24/7/365 help to assistance for individuals in distress in the community. Click the buttons below to learn more about each program.
In crisis right now and need someone to talk to? The Mental Health Lifeline is here to help.
The 988 Colorado Mental Health Line is available for free, immediate, human support 24/7/365. If you or someone you know is struggling with an emotional, mental health, and/or substance use concern, call or text 988 or live chat at 988colorado.com.
In Colorado, you can also visit a walk-in center for immediate, in-person help in a crisis. Denver’s walk-in center (operated by WellPower) is at 4353 E. Colfax Ave. Find the location closest to you here.
Walk-In Center
The Walk-In Crisis Center is open 24/7/365 and provides in person, confidential crisis support, therapeutic intervention, information and referrals right when you need it the most. Our services are voluntary and available to individuals of all ages, regardless of insurance coverage or ability to pay.
What to expect: Our Walk-In Crisis Center is available to individuals experiencing a self-defined behavioral health crisis. For everyone's safety, you will be screened by our safety team and asked to lock up all of your belongings except your phone and wallet upon arrival. After the safety screening, you will complete a brief questionnaire to help us understand how we can best support you. The Walk-in Center is staffed by licensed and master's level therapists, nurses and peer specialists. We provide crisis assessments, brief therapy, peer support, referrals to higher level of care and community resources.
How to access: WellPower is part of the 988 Colorado Mental Health Lifeline network. Our Walk-In Center is located at: 4353 E Colfax Ave, Denver, CO 80220.
Support Team Assisted Response (STAR) Program
STAR provides person-centric mobile crisis response to community members who are experiencing problems related to mental health, depression, poverty, homelessness, and/or substance use issues.
When someone calls 911 for something like a mental health crisis, substance use issue or even something like homelessness or poverty, their call can now be routed to STAR. STAR sends a licensed behavioral health professional and a paramedic to the person in distress.
When the STAR mobile unit arrives, the individual in crisis can be assured that the interaction is grounded in a harm reduction, trauma-informed philosophy. The team, dressed in street clothes, provides direct clinical de-escalation and community service connections, as well as on-demand resources such as water, food, clothing and basic living supports.
How to access: To contact STAR directly for yourself or another person in the City and County of Denver, please call 720-913-STAR (7827). STAR operates Monday through Friday, 6:00 a.m. to 10:00 p.m. Click here for more about the program.
Behavioral Health Solutions Center
The Behavioral Health Solutions Center (BHSC) is a 24/7/365 first responder drop-off location for individuals in the community experiencing a behavioral health crisis.
The BHSC offers crisis assessments, referrals, medication evaluations, group and individual therapy, peer support, case management and a transitional shelter. Our program provides a crucial alternative to the emergency room or jail for people experiencing a behavioral health crisis.
How to access: First responders and referral sources can drop individuals off at the Behavioral Health Solutions Center at 29229 W. 10th Avenue, Denver, CO 80204 on the garden level. There is no public drop-off or walk-up access. Click here for more about the program.
Co-Responder Program
The Co-Responder program consists of a partnership between Denver Human Services' Office of Behavioral Health Strategies (OBHS), the Denver Police Department (DPD) and WellPower.
The Co-Responder program is housed within Denver's Crisis Intervention and Response Unit (CIRU), which supports an overall effort to expand law enforcement and behavioral health strategies to meet the needs of people with behavioral/mental health concerns in Denver.
The CIRU, including the Co-Responder program, strives to:
- Reduce the number of people with mental health issues in the jail system
- Improve information sharing and coordination across systems and service providers
- Reduce overall costs relating to people with mental or behavioral health concerns, including the use of emergency services