Advocate Office & Service Success
About the Advocate Office
We are committed to ensuring that every person has the best experience possible at WellPower and our Advocate Office is available for any questions or concerns you may have.
If you have feedback, comments, or problems with the care you are receiving please contact us below. The Advocate Office is open and available to answer calls during business hours, Monday through Friday, from 8:00 a.m. to 5:00 p.m. If you have questions about our hours, please contact us.
For the fastest response to your comment or question, please call the Advocate Office, either by telephone or video phone.
If you are experiencing a mental health crisis and need help right away, please call Colorado Crisis Services at 844-493-TALK (8255), text TALK to 38255, or visit a Walk-In Center.
Service Success Department
We are available to assist you with technology related to accessing your services at WellPower, such as the WellPower App, Microsoft Teams or other technology.
Please contact us below for technology assistance for accessing your services.
Phone: 303-504-6579, Option 3
Email: AppSupport@wellpower.org
TherapyDirect Help & Support
If you are trying to access our on-demand services through our TherapyDirect program, our Service Success team is available to assist you through this process. You can access the TherapyDirect webpage through this link.
If you need any assistance accessing TherapyDirect, please contact us below.
Phone: 303-504-6579, Option 4
Microsoft Teams Download Tutorials
Please see below for a set of PDF and video tutorials on how to access and download Microsoft Teams for a smart device or computer.
Click on the buttons below to see PDF guides for how to download Teams on smart devices (Android or iPhone/iPad), on desktop or laptop computers and how to use Teams for your telehealth appointments.
The video tutorials below show how to download Teams on a smart device, like a phone or tablet
The video tutorials below show how to download Teams on a computer, like a laptop or desktop
Well-being Partnership Council
Are you interested in being involved in the work that WellPower does? Would you like your experience and voice to be heard? Are you interested in influencing and offering feedback on change and improvements at WellPower? If you are currently receiving services or are a family member of someone enrolled in services at WellPower we welcome your involvement in our Well-being Partnership Council.
About the Well-Being Partnership Council
Who: When the council is full, it has about 15 representatives.
There are about six to eight people who are in services at WellPower, one to three people who are family members of someone in services, two peer support staff, and four WellPower staff.
What: The council works an advisory council. We discuss peoples’ experiences and work on projects that can help improve services and experiences at WellPower. If there is something changing or being newly implemented at WellPower, we will often bring it to the Partnership Council to get their perspective and feedback on it. Having people with a variety of perspectives about WellPower helps us create a clearer picture of how things impact and affect everyone.
Where: Currently our monthly meetings are being held virtually through Microsoft Teams.
When: We meet once every month for one hour. This is typically the third Monday of every month from 3:30 p.m. - 4:30 p.m. We ask that people join and commit for about 12 to 18 months.
Why: At WellPower, we understand that voice and choice for the people we serve is critical to the work that we do to serve our communities. Human-centered design is at the core of our work, and the perspectives of the people experiencing the work that we do helps drive us to provide the most extraordinary experiences to people.
Phone: 303-504-6579, Option 2
Email: Advocate@wellpower.org
Contact Us
We Support You
WellPower is committed to ending racism, discrimination & bias and ensuring equity for all. Our conversations must lead to meaningful action.
We know we can always propel change and we need to continue these conversations. Meaningful change begins with allowing your voice and experiences to be heard. Please reach out to the Advocate Office to share with us what we are doing well and what we can improve to ensure equity for all.
