TherapyDirect is for adults 18 years and older in metro Denver.

We support urgent and timely counseling needs, but for crisis support, especially outside of our business hours, please call 1-844-493-TALK (8255) to speak to a trained professional or text TALK to 38255.

We welcome people with varying needs and those new to counseling. You do not need to have a mental health diagnosis.

Note, TherapyDirect is NOT for those in WellPower’s ongoing counseling services. If you get regular care through WellPower or have a WellPower therapist, please contact your provider directly.

There is no cost to you if you either:

1. Are covered by Medicaid, or
2. Do not have any insurance (or if you choose not to provide us with your insurance information)

If you do have commercial insurance and choose to provide us with your insurance information, we will collect it for billing per our grant requirements. Depending on your insurance plan, you may have a copay or other costs associated with accessing this healthcare service. We can work with you to determine any insurance costs you might have before using TherapyDirect. Insurance is not required to use the service.

With TherapyDirect, there is an option to meet with two types of support professionals: a peer specialist or a therapist. After you start, the Intake Coordinator will help you decide which option is best for you.

A peer specialist is an individual who has gone through experiences similar to yours and is now trained to provide support and guidance to others on a variety of topics.

A therapist is a licensed mental health professional who specializes in helping people develop skills, reduce symptoms of mental Illness and cope with various life challenges to Improve their lives.

When you click on the “Click to Start” button at the bottom of this page, the website will bring you to an intake form. The form includes questions about you, including your name, birthdate and phone number.

You will then see a button to connect. This will start a secure video call with a TherapyDirect intake coordinator. The intake coordinator will ask questions to learn more about you and the reasons for this visit. This information is confidential and is used to set you up with TherapyDirect services. The intake coordinator will then connect you online with a peer specialist or therapist.

Need help? Support staff are available at (303) 504-6579.

We have support staff available who can walk you through each step. Call (303) 504-6579.

Don’t have reliable internet? Or don’t have a device to access internet (smart phone, tablet, or desktop computer)? No problem. You can still use TherapyDirect through one of our kiosks. Call (303) 504-6579 to find out where we have a kiosk near you.

Information shared during counseling is confidential. Counselors are required to maintain confidentiality about anything said during sessions. There are laws and regulations to protect your privacy, and this is a key part of our code of ethics.

We are required by our grant and the state to collect information about you during intake. This also helps us provide better help to you. The information shared during intake is anonymized, meaning your identity and identifiable information is taken out so it can’t be traced to you. Anonymized information is used for our reporting processes.

From “Click to Start” to finishing a counseling session takes about an hour and a half (90 mins). This can be a little shorter, especially for those who have used the service before. It can take a little longer during busy times.

Each part usually takes the following amount of time:

- Online intake form: 2 - 3 minutes

- Meeting with an Intake Coordinator: 20 minutes

- Counseling sessions: up to 55 minutes

You will not have to go through the intake process for any follow-up sessions after your first visit. Follow-up sessions will also last up to 55 minutes.

After going through some questions with the intake coordinator (usually about 20 mins for first time users), you are connected with a counselor immediately.

If you are not connected immediately because a therapist or peer specialist is not available, our intake coordinator will give you an approximate wait time and you will be placed in an online "waiting room." This room is private and only you will be waiting there. If you are not able to wait, we can always reach back out to you when the counselor is available.

TherapyDirect is a 55-minute counseling session over a secure video call. During your session, you will be speaking to one other person: your counselor (see ”Who will I be meeting with?” above for more information). They will ask you questions related to what brought you to us today – how you’re feeling, what the situation is like – and offer guidance or insights to help you through it. Your counselor can also help you to connect to other community resources for ongoing support after you have used your three sessions through TherapyDirect.

Counseling can take a lot of forms. It can be a safe outlet, a new perspective or support through an emotional or mental health challenge.

TherapyDirect is for urgent needs, filling an important gap between crisis care and ongoing counseling. We hope that each session provides support and impact in a timely manner.

No. Medical insurance is not needed to use TherapyDirect.

Our intake coordinator will ask if you have insurance and if you would like to provide your insurance information. If you do not have insurance or do not want to provide your information, simply answer no. This is part of our grant requirement. Insurance is not required to use TherapyDirect.

Interpretation for a variety of languages is available. Please choose your preferred language during intake.

Yes, you can access up to three sessions every 12 months.

You can use the three TherapyDirect sessions at your preferred pace. After three sessions within in 12 months, you need to wait until the next 12-month period to continue using TherapyDirect. If you would like ongoing counseling or additional mental health support during those 12 months, our support staff will make local referrals and provide community resources.

TherapyDirect is for urgent needs, filling an important gap between crisis care and ongoing counseling. We are only able to provide three sessions per individual in a 12-month period.

If you are already connected to WellPower services, please reach out to your treatment team for assistance. TherapyDirect is not currently available for those already enrolled in ongoing services with WellPower.

Waiting to start a long-term WellPower service?  If you need counseling before your first appointment, you can use TherapyDirect.

If you are experiencing an immediate crisis, call 1-844-493-TALK (8255) to speak to a trained professional or text TALK to 38255. Or visit our Walk-In Crisis Center for immediate 24/7 support at 4353 E. Colfax Avenue, Denver, CO 80220.

If you are experiencing a crisis, call 1-844-493-TALK (8255) to speak to a trained professional or text TALK to 38255. Or visit our Walk-In Crisis Center for immediate 24/7 support at 4353 E. Colfax Avenue, Denver, CO 80220.

You can also visit any of the six Colorado Crisis Services walk-in crisis centers across metro Denver. These centers are open 24/7, and offer confidential, in-person crisis support, information, and referrals to anyone in need.

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