Insurance & Payments
Looking for information on insurance we accept or how to pay your bill? Start here.
Use the button menu below to navigate to different sections on this page. We've included information about insurance partners we accept, how to pay your bill at WellPower, where to go if you have questions, how to sign up for Medicaid and more.
Insurance
At WellPower, we serve people regardless of their ability to pay. We accept Medicaid, Medicare, Medicare Advantage, and commercial (private) insurance plans. We will bill both your primary and secondary insurance plans.
We accept the following commercial and Medicare Advantage insurance partners:
Aetna
ChampVA
Child Health Plan Plus (CHP+)
Cigna
Denver Health
Humana
Kaiser
Medicaid/Medicare
Rocky Mountain
Tricare
UMR
United Healthcare
If you are interested in learning more or have questions about your benefits, please contact our Billing department by calling (303) 504-6580.
To send us a copy of your insurance card, please visit our Document Uploads page by clicking the button below.
Payments
WellPower offers several ways for people to pay their bills. Please make any checks or money orders payable to MHCD d/b/a WellPower Payment and include your account number.
WellPower offers four ways to pay your bill:
Option 1: Pay Online
Visit our new Payment Portal to pay securely with a credit or debit card.
Option 2: Pay by Phone
Please call (303) 504-6580 to reach the Billing department, or call the front desk of your service location.
Option 3: Pay by Mail
MHCD d/b/a WellPower Payment
PO Box 645028
Dallas, TX 75264-5025
Option 4: Pay in Person
You may make an in-person payment at your service location.
Financial Assistance
Recent changes to how WellPower receives funding for the work we do mean we need to start billing for services in some cases. We are committed to serving people regardless of ability to pay, and do not want cost to be a barrier to receiving care. We have several options for financial assistance to fit your needs.
Here are a few ways to get financial assistance for service costs.
No insurance – If you:
- Are not eligible for Medicaid coverage,
- Lost Medicaid coverage recently or
- Do not have any insurance
You can apply for assistance through the Behavioral Health Administration (BHA) www.colorado.gov/PEAK. Please let your care team know if you need help.
You can also explore commercial insurance options at Connect for Health Colorado.
Private/Commercial Insurance – If you:
- Have commercial/private insurance (Cigna, United, etc.) that does not fully cover your services or
- Are waiting for your coverage to begin
You can explore financial help options for commercial policy holders at Connect for Health Colorado. Please speak with your care team if you need help or want to discuss additional options.
Pharmacy – If you:
- Need financial assistance for Pharmacy services
Please contact (303) 504-7799.
For more information
Please ask your care team for help finding or applying for financial assistance.
Questions about your bill
If you have any questions regarding your statement, payments or need to make payment arrangements, please call the Billing department at (303) 504-6580.
WellPower is committed to serving people regardless of ability to pay. If you are uninsured or need help to pay for coverage and care, you may qualify for a public program like Medicaid, or WellPower’s financial assistance program.
Medicaid
WellPower accepts Medicaid as a health insurance option. Medicaid covers all costs associated with behavioral health services, including outpatient therapy, psychiatry and medication-assisted treatment for alcohol and other substances. If you don’t have Medicaid but would like to see if you could qualify, our community outreach specialists can help.
Apply to Health First Colorado
This is the fastest way to apply, and most people find out right away if they qualify. You can also check your application status online.
What you need to apply
- Social security numbers for applicants who have them
- Immigration document numbers for non-citizens
- The name, address, contact info, and birth date for applicants
- Employer and income information for everyone in your household. Examples include pay stubs or W2 forms.
- Other income information including Social Security Administration (SSA) or Supplemental Security Income (SSI) payments and mentions
- Information and policy numbers for health insurance plans covering members of your household, including Medicare
We may ask for more information if we can’t verify what you tell us through our electronic data sources.
Renewals
The renewal process checks to see if you still qualify for Health First Colorado (Colorado’s Medicaid program) or Child Health Plan Plus (CHP+). Some members will be automatically renewed based on information Medicaid has. Other members will need to go through the renewal process. Please see Renewals: What you need to know - Health First Colorado for more information about the renewal process.
How do I change my PCP?
You can change your Primary Care Provider (PCP) at any time by visiting enroll.healthfirstcolorado.com or calling 303-839-2120 or 888-367-6557. For TDD/TTY, call 888-876-8864. Call Monday to Friday, 8 a.m. to 5 p.m. The call is free. How do I change my Primary Care Provider (PCP)? - Health First Colorado
Update your address
Help with Applying for Medicaid, CHP+ and Financial Assistance
WellPower has several options for supporting people we serve with completing an application to get coverage.
For Adults in Services
If you are receiving services with WellPower, you are welcome to visit the Recovery Center during regular business hours (see below). Please bring a form of identification and be ready to answer questions related to your household, income and expenses.
Adult Recovery Center
4455 E 12th Ave, Denver, CO 80220
- Monday - Friday, 8:00 a.m. - 5:00 p.m.
For Children & Families in Services
If your family is receiving services through our Child & Family Services teams, you are welcome to visit our North Federal or Dahlia Campus locations for drop-in hours. Please bring a form of identification and be ready to answer questions related to your household, income and expenses.
You can call (303) 300-6333 to confirm open times.
Federal Location
1405 Federal Blvd, Denver, CO 80804
- Tuesdays, 12:00 – 2:00 p.m.
- Wednesdays, 10:00 a.m. – 12:00 p.m.
- Thursdays, 10:00 a.m. – 12:00 p.m.
Dahlia Campus for Health & Well-Being
3401 Eudora St, Denver, CO 80207
- Mondays, 1:00 – 3:00 p.m.
- Thursdays, 9:00 a.m. – 1:00 p.m.
By Appointment Only
For:
- Adults in services who don’t have a case manager, and
- Personal Financial Services participants who aren’t in clinical services
WellPower’s Personal Financial Service (PFS) team can support you with applying for Medicaid, CHP+ and other state funding services. Please bring a form of identification and be ready to answer questions related to your household, income and expenses.
To make an appointment with the PFS team, please ask your care team for a referral.
Document Upload
WellPower offers an option for you to submit your documents securely online. Please click the button below to visit the Document Upload page.