Resources for You
About These Resources
We have put together a set of resources to make sure you have all the tools you need to access the internet and our services. If you have questions, we invite you to contact us and we'll do our best to help you.
We want to make sure you have everything you need to start accessing services through video calls. Each button will take you to a different section on this page with information to assist you in gathering the tools you need.
I need help with:
Getting Access to Internet
Creating an Email Address
An important part of using video call services with WellPower is for you to have an email address. Having an email address is free, does not require a lot of personal information and allows us to video chat with you on our secure video platform.
Google's Gmail program is an easy, fast and reliable way to create an email account.
The video to the right can walk you through how to create a Gmail account. For captions, click the small "CC" button in the lower right-hand corner of the video screen. Captions are available in English and Spanish. To change the language, click on the gear wheel in the bottom right corner, select "Subtitles" and choose the language you prefer.
Paperwork for Services
WellPower staff may be reviewing some or all of the forms listed below with you by video call during the period of physical distancing due to COVID-19. Staff will answer questions you have to make sure you understand the content. They will ask for your verbal agreement to the content of these forms and will document your agreement. Once in-person services resume, we will ask you to sign the forms and can provide you copies of the documents you sign.
WellPower is now using the DocuSign system for electronically signing documents. It is a safe, secure, and legally binding way to electronically sign documents. DocuSign eliminates manual tasks and increases convenience for individuals and employees. For information on using DocuSign for electronically signing your forms at WellPower, download the guide in English or in Spanish. If you want more information about DocuSign, you may visit www.docusign.com.
Before or during your first Telehealth appointment, your clinical team will ask you to sign a Telehealth Consent Form. You can review the form in both English and Spanish below.
Each of the drop down options below contains downloadable forms. To download the form, click on the drop-down plus sign, then click on the link in your preferred language.
Preparing for a Video Therapy Session
Our staff continue to provide services to the people in our community. Instead of face-to-face services, we are now doing so through video calls.
If you and your clinical team have decided to use video calls for your services, you will need Microsoft Teams installed on either your personal smartphone or computer.
Please download the appropriate guide to walk you through the installation process by clicking on the buttons below.
Download the WellPower App
We have recently released an app for WellPower that will allow you to sign paperwork, receive appointment reminders, get directions if you have an in-person appointment and engage in telehealth appointments directly from the app. Download the guide below to get started:
Accessing the Pharmacy, Primary Care, and the Walk-In Center
Our in-person services are currently limited to: Pharmacy, Primary Care by appointment only, and our 24/7 Walk-In Crisis Center. If you are experiencing any symptoms of illness, please stay home and call the Pharmacy, Primary Care, or Colorado Crisis Services phone numbers.
- Pharmacies at the Recovery Center and Wellshire Behavioral Services are filling prescriptions and delivering medications to those we serve. We ask that you stay home to be safe and avoid going to our pharmacies. Visit our Pharmacy webpage for more information.
- Denver Health and WellPower primary care offices at the Recovery Center are open to scheduled appointments. Please call 303-504-7796.
- The walk-in center at 4353 E. Colfax Avenue is open. Please call Colorado Crisis Services if experiencing a crisis at 1-844-493-8255 or visit the Colorado Crisis Services website for more information.
- COVID-19 Companion - This is a free text messaging program that offers CDC tips and local resources about COVID-19. Text HEALTH to 67634*.
- Call CO Help at 1.877.462.2911 to speak with the local public health department.
- Colorado Department of Public Health & Environment (CDPHE) - COVID-19 in Colorado
- Colorado State Government Official Webpage - COVID-19 in Colorado
- Centers for Disease Control (CDC) – COVID-19
- Johns Hopkins University – Myths & Facts About Coronavirus
- National Public Radio (NPR) – 5 Tips to Help Regain Your Calm
- National Child Traumatic Stress Network (NCTSN) – COVID-19 Factsheet
- CDC – FAQ on COVID-19 and Children
- New York Times – Talking to Teens About Coronavirus
- AMPHL resources for people who are Deaf and Hard of Hearing - COVID-19 Resource List
*Standard message or data rates may apply. This program will not send data to your doctor. It is not a replacement for medical care or emergency services. If you are sick and are starting to feel worse or short of breath, seek professional medical attention. In case of an emergency, call 911.
We Welcome Your Feedback
We’re here to answer your questions and we encourage you to send us your feedback. Please feel free to contact us with general questions. You can also provide feedback about your experience with our services by contacting the Advocate Office over the phone at 303-504-6579 or by emailing firstname.lastname@example.org.
If you have questions, need help, or just aren't sure where to start, please fill out the form to contact us. Someone will be in touch with you soon.