Healthcare providers continuously strive to improve the quality and efficiency of care delivery. To achieve this objective, techniques from the
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Becoming Your Community’s Mayo Clinic of Behavioral Health
Resource Type: PresentationsBecoming Your Community’s Mayo Clinic of Behavioral Health Monday April 8, 10:45am – 12:45pm Healthcare reform is changing who pays
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A New Approach: Sustaining Quality Training Standards During Times of Rapid Change
Resource Type: PresentationsRegulations change. Staff workflows are diverse. Electronic records are developed. Classroom time impedes service delivery hours. These growing demands for
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Lean Six Sigma Tools in Behavioral Healthcare
Resource Type: PresentationsThe workshop guides participants in launching and sustaining process improvement programs in their own behavioral healthcare seeing to maximize their
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Arranging Work Schedules for Service Access and Satisfaction: Results from Same Day Access 2013 Collaborative
Resource Type: PresentationsOur applied work started in July, 2012, as part of a national learning collaborative on same-day clinical appointment scheduling. We track
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Ideas to Action: Application of Quality Tools in Outpatient Healthcare
Resource Type: PresentationsWe apply Tools of Quality to engage work teams in problem identification and solution implementation. We present recent projects, measurable results,
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Evaluation of Psychotropic Medications Using Recovery Oriented Mental Health Outcomes: Risperidone Long Acting Injections
Resource Type: PresentationsThough many studies have reviewed the effect of Risperidone Long Acting Injections (RLAI) in regards to reducing symptoms associated with
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Design for Six Sigma – Applications in Behavioral Healthcare
Resource Type: PresentationsDesign for Six Sigma (DFSS) builds quality into the design of products and services. It has not been used widely
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Recovery Measures and Consumer-Clinician Partnerships: Establishing a Data Culture at the WellPower
Resource Type: PresentationsThis poster describes a training initiative created by the WellPower (WellPower) to educate our employees about the utilization of our
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Testing the Assumptions of Outpatient Healthcare Appointment Scheduling
Resource Type: PresentationsIn this paper, we investigate and test the assumptions of outpatient healthcare appointments scheduling. There is significant interest in appointment
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Lean Process Improvement in Outpatient Healthcare Systems
Resource Type: PresentationsThis paper considers the migration of lean process improvement methods from hospital systems to outpatient clinics. We review the strengths
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Exploring the Consumer’s and Provider’s Perspective on Service Quality in Community Mental Health Care
Resource Type: ArticlesAseries of seven focus groups of community mental health care consumers were conducted to identify the factors that contributed to
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