Telehealth Services

About Telehealth Services

Telehealth is a safe, secure way to receive services with WellPower. Through video calls, we're able to bring our services to you.

Changes to Telehealth at WellPower

Starting in early 2026, WellPower will be changing to a new tool for telehealth appointments, called Netsmart. This will replace Microsoft Teams for individual appointments (some groups will still take place in Teams).

Here’s what to know

If you have telehealth sessions with WellPower:

Starting in January 2026, new telehealth appointments will be moving to Netsmart instead of Microsoft Teams.
This change is happening gradually with small groups of people at a time. You might continue having appointments in Teams for a few weeks into January 2026.
If you already have an appointment scheduled in 2026, the Microsoft Teams portion might be cancelled, but your appointment will still happen as scheduled.
If the Microsoft Teams portion is canceled for your appointment, you will receive a message with a link to join your telehealth session using Netsmart 15 minutes before your appointment.
Note: if you use a Microsoft calendar, your telehealth appointments won’t appear on your calendar automatically starting in 2026. You will need to add appointments yourself after they’re scheduled.

Here’s how telehealth with Netsmart works

Four easy steps for your whole appointment:

A few minutes before your appointment, you will receive a message with a link to join your session.
Your video call will start with a WellPower staff person from our front desk. They will help you complete any paperwork, check insurance coverage and make any payments for your appointment.
You’ll have your regular session with your clinician.
After your session, you will talk again with the front desk person to schedule your next appointment.

Why the change?

Netsmart will make telehealth at WellPower easier:

Regular Reminders. When you have a telehealth appointment coming up, you will receive regular reminders to your phone or email.
Link to Join. You will receive a link to join your appointment a few minutes before it begins so you don’t have to worry about finding the link on your calendar.
Better Support. You’ll talk to a staff person from the front desk at the beginning and end of your call to handle paperwork and schedule your next appointment.

wheelchair man working on the computer in the cafeteria

Questions?

If you have questions about telehealth, please contact your care team or call the main WellPower number: (303) 504-7700.

You can also reach our App Support team with any questions or concerns:

Download the Netsmart Telehealth User Guide

What is Telehealth?

Telehealth is a safe, digital way of providing services for our communities. Unlike in-person services, telehealth services are done over the internet using a device that can connect to video, like a smartphone, tablet or laptop.

Using video calls, you can talk with care providers both one-on-one or in groups. Video conferencing programs, like Zoom and Microsoft Teams, are commonly used because they provide a safe, secure connection.

The Benefits of Telehealth

There are some key similarities between receiving services in-person and through telehealth:

You and your clinician can able to see each other and read each other's facial expressions and body language.
You can keep your regular schedule with your care team.
You will not be billed extra to receive telehealth services.
Our staff interpreters are also equipped with video technology, and are still available to join your appointment if you use their services.

Telehealth also offers unique benefits:

You don't have to travel to your clinician's office for an appointment.
You are able to choose a safe, private space to have your appointment. For example, some people may feel their bedroom is their safe space, or for others it may be a favorite park.

We Support You

At WellPower, we are committed to providing trauma-informed services that meet people where they are and help them get to where they want to be. We recognize that every person has needs and strengths that come from their unique life experiences. Through our person-centered, community-based approach, we seek to incorporate the elements that give people's lives shape and meaning. We believe everyone deserves the resources they need to experience better well-being: individuals, families and whole communities.

Contact Us

For general questions about WellPower, we welcome you to call us at (303) 504-7700 or fill out the form below.